Returns & Shipping Policy
Our personalized and monogrammed items are made to order with care and attention to detail.
Return Policy
We sincerely hope you love every item you purchase from Monogramme No. 29. Because many of our products are personalized, the following policies apply:
Personalized & Monogrammed Items
Personalized and monogrammed items are final sale and cannot be returned or exchanged.
If an error is made on our part, please notify us within 48 hours of delivery so we can make it right.
Sale & Clearance Items
All SALE and CLEARANCE items are final sale and are not eligible for return or exchange.
Non-Personalized Items
Non-personalized items may be returned within 14 days of receipt for store credit, provided:
- Items are unused and in original condition
- Tags are still attached
Store credit will be issued minus shipping costs and a 5% processing fee.
Returns must be received within the 15-day window and sent to:
725 High St., Comfort, TX 78013
Seasonal Items
Seasonal items may be returned for store credit only within 15 days of purchase and must be in original condition. These returns are reviewed on a case-by-case basis.
Cancellations
Orders canceled before processing will be refunded minus a 5% transaction fee, which covers non-refundable payment processing costs. This fee also applies to eligible canceled or returned orders.
If a return falls outside of this policy, please contact us to see if an exchange or store credit may be possible.
Thank you for understanding and respecting the policies that protect both our customers and our small business.
Shipping Policy
Orders are shipped primarily via USPS, unless a different carrier is selected at checkout. Shipping rates are calculated based on package weight and destination and will appear once your shipping address is entered.
Free Shipping
Orders over $125 qualify for free standard shipping unless expedited shipping is selected.
Shipping Timelines
- Standard shipping may take up to 7 business days after production
- Two-day and overnight shipping options are available for an additional fee, as determined by the carrier
For overnight or two-day shipping:
- Orders must be placed by 12:00 PM CST
- A rush fee will apply
- Please call us if you need assistance with rush shipping
Delivery Responsibility
Once an order has left our studio and is marked “delivered” by the carrier, Monogramme No. 29 is no longer responsible for the package. If a package is marked delivered but not received, we encourage you to file a claim directly with the carrier selected at checkout.
Returned Packages
Any items returned to Monogramme No. 29 are returned at the customer’s expense.
