Terms of service
Terms of Service
Last Updated: September 04,2025
Welcome to Monogramme No. 29, LLC (“Monogramme No. 29,” “we,” “our,” or “us”). By accessing or using our website (www.monogramme29.com), placing an order, or signing up for our SMS or email communications, you agree to be bound by the following Terms of Service. Please read them carefully.
1. Online Store Terms
- You must be at least 18 years old or have the consent of a parent or guardian to make purchases.
- You agree to provide current, complete, and accurate purchase and account information for all orders.
- All content, products, and media on our site are owned by Monogramme No. 29 and may not be reproduced without permission.
2. Product Information and Availability
- We make every effort to display product details accurately. Slight variations in color, size, or material may occur.
- Some products may be available exclusively online or in limited quantities. We reserve the right to discontinue or update any product at any time.
3. Pricing and Payment
- Prices are listed in USD and subject to change without notice.
- We accept all major credit cards, PayPal, Shop Pay, Amazon Pay, and Sezzle.
- Sales tax will be applied where required by law.
4. Shipping and Delivery
- We ship within the U.S., Canada, and internationally via USPS, UPS, and DHL.
- Processing time for non-monogrammed items is typically 2–3 business days. Personalized items may require additional time.
- Shipping times are estimates only. We are not responsible for delays caused by carriers.
5. Returns and Cancellations
- Personalized/monogrammed and sale items are final sale.
- Non-personalized items may be returned within 15 days of delivery for store credit, minus a 5% processing fee.
- Cancellations requested prior to fulfillment may be refunded to the original form of payment, minus a 5% processing fee.
- Customers are responsible for return shipping costs unless the item arrived damaged or defective.
6. Order Changes
- Orders may be fulfilled within 30 minutes of being placed during business hours. If you need to make a change, please call immediately. We cannot guarantee changes once an order is processed.
7. SMS/Mobile Messaging Terms
By opting in to receive SMS/text messages from Monogramme No. 29, you agree to the following:
- Consent to Receive Messages: By providing your phone number and opting in, you consent to receive recurring promotional and personalized marketing text messages (e.g., cart reminders, sale alerts) from Monogramme No. 29 at the number you provided.
- Frequency: Message frequency varies.
- Costs: Message and data rates may apply.
- Opt-Out: You may opt out at any time by replying STOP. After you send STOP, we may send you a confirmation message, and then you will no longer receive SMS messages from us.
- Help: For help, reply HELP or contact us at service@monogramme29.com.
- Data Privacy: We respect your privacy. Please review our [Privacy Policy] for more information on how we use and protect your information.
- Eligibility: You must be at least 18 years old or have parental/guardian consent to receive SMS messages.
8. Privacy and Data Use
Your submission of personal information through the store is governed by our Privacy Policy.
9. Limitation of Liability
We are not liable for any damages that result from your use of the site, products, or services, including but not limited to indirect, incidental, or consequential damages.
10. Governing Law
These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.
11. Changes to Terms of Service
We reserve the right to update or replace any part of these Terms of Service by posting updates on our website. Continued use of our website or services constitutes acceptance of those changes.
12.SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS
Monogramme No. 29, LLC(hereinafter, “We,” “Us,” “Our”) is offering a mobile messaging
program (the “Program”), which you agree to use and participate in subject to these
Mobile Messaging Terms and Conditions and Privacy Policy
https://monogramme29.com/pages/privacy-policy
(the “Agreement”). By opting in to or participating in any of our Programs, you accept
and agree to these terms and conditions, including, without limitation, your agreement to
resolve any disputes with us through binding, individual-only arbitration, as detailed in
the “Dispute Resolution” section below. This Agreement is limited to the Program and is
not intended to modify other Terms and Conditions or Privacy Policy that may govern
the relationship between you and Us in other contexts.
1. User Opt In: The Program allows Users to receive SMS/MMS mobile messages by
affirmatively opting into the Program, such as through online or application-based
enrollment forms. Regardless of the opt-in method you utilized to join the Program, you
agree that this Agreement applies to your participation in the Program. By participating
in the Program, you agree to receive autodialed or prerecorded marketing mobile
messages at the phone number associated with your opt-in, and you understand that
consent is not required to make any purchase from Us. While you consent to receive
messages sent using an autodialer, the foregoing shall not be interpreted to suggest or
imply that any or all of Our mobile messages are sent using an automatic telephone
dialing system (“ATDS” or “autodialer”). Message and data rates may apply. Message
frequency varies.
Further, You authorize your wireless carrier to use or disclose information about your
account and your wireless device, if available, to Monogramme No. 29, LLC or its service
provider(s) for the duration of your business relationship, solely to help them identify you
or your wireless device and to prevent fraud. See our Privacy Policy
https://monogramme29.com/pages/privacy-policy for how we treat your data.
2. User Opt Out: If you do not wish to continue participating in the Program or no longer
agree to this Agreement, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or
QUIT to any mobile message from Us in order to opt out of the Program. You may
receive an additional mobile message confirming your decision to opt out. You
understand and agree that the foregoing options are the only reasonable methods of
opting out. You acknowledge that our text message platform may not recognize and
respond to unsubscribe requests that alter, change, or modify the STOP, END,
CANCEL, UNSUBSCRIBE or QUIT keyword commands, such as the use of different
spellings or the addition of other words or phrases to the command, and agree
that Monogramme No. 29, LLC and its service providers will have no liability for failing to
honor such requests. You also understand and agree that any other method of opting
out, including, but not limited to, texting words other than those set forth above or
verbally requesting one of our employees to remove you from our list, is not a
reasonable means of opting out.
3. Program Description: Without limiting the scope of the Program, users that opt into
the Program can expect to receive messages concerning the marketing, promotion,
payment, delivery and sale of clothing, footwear and accessories. Messages may
include checkout reminders.
4. Cost and Frequency: Message and data rates may apply. You agree to receive
messages periodically at Our discretion. Daily, weekly, and monthly message frequency
will vary. The Program involves recurring mobile messages, and additional mobile
messages may be sent periodically based on your interaction with Us.
5. Support Instructions: For support regarding the Program, text “HELP” to the number
you received messages from or email us at service@monogramme29.com.
Please note that the use of this email address is not an acceptable method of opting out
of the program. Opt outs must be submitted in accordance with the procedures set forth
above.
6. MMS Disclosure: The Program will send SMS TMs (terminating messages) if your
mobile device does not support MMS messaging.
7. Our Disclaimer of Warranty: The Program is offered on an "as-is" basis and may not
be available in all areas at all times and may not continue to work in the event of
product, software, coverage or other changes made by your wireless carrier. We will not
be liable for any delays or failures in the receipt of any mobile messages connected with
this Program. Delivery of mobile messages is subject to effective transmission from your
wireless service provider/network operator and is outside of Our control. Carriers are
not liable for delayed or undelivered mobile messages.
8. Participant Requirements: You must have a wireless device of your own, capable of
two-way messaging, be using a participating wireless carrier, and be a wireless service
subscriber with text messaging service. Not all cellular phone providers carry the
necessary service to participate. Check your phone capabilities for specific text
messaging instructions.
9. Age Restriction: You may not use or engage with the Platform if you are under
thirteen (13) years of age. If you use or engage with the Platform and are between the
ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or
legal guardian’s permission to do so. By using or engaging with the Platform, you
acknowledge and agree that you are not under the age of thirteen (13) years, are
between the ages of thirteen (13) and eighteen (18) and have your parent’s or legal
guardian’s permission to use or engage with the Platform, or are of adult age in your
jurisdiction. By using or engaging with the Platform, you also acknowledge and agree
that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with
the Platform.
10. Prohibited Content: You acknowledge and agree to not send any prohibited content
over the Platform. Prohibited content includes:
- Any fraudulent, libelous, defamatory, scandalous, threatening, harassing, or
stalking activity;
- Objectionable content, including profanity, obscenity, lasciviousness, violence,
bigotry, hatred, and discrimination on the basis of race, sex, religion, nationality,
disability, sexual orientation, or age;
- Pirated computer programs, viruses, worms, Trojan horses, or other harmful
code;
- Any product, service, or promotion that is unlawful where such product, service,
or promotion thereof is received;
- Any content that implicates and/or references personal health information that is
protected by the Health Insurance Portability and Accountability Act (“HIPAA”) or
the Health Information Technology for Economic and Clinical Health Act (“HITEC”
Act); and
- Any other content that is prohibited by Applicable Law in the jurisdiction from
which the message is sent.
11. Dispute Resolution: In the event that there is a dispute, claim, or controversy
between you and Us, or between you and Stodge Inc. d/b/a Postscript or any other
third-party service provider acting on Our behalf to transmit the mobile messages within
the scope of the Program, arising out of or relating to federal or state statutory claims,
common law claims, this Agreement, or the breach, termination, enforcement,
interpretation or validity thereof, including the determination of the scope or applicability
of this agreement to arbitrate, such dispute, claim, or controversy will be, to the fullest
extent permitted by law, determined by arbitration in Comfort, TX
before one arbitrator.
The parties agree to submit the dispute to binding arbitration in accordance with the
Commercial Arbitration Rules of the American Arbitration Association (“AAA”) then in
effect. Except as otherwise provided herein, the arbitrator shall apply the substantive
laws of the Federal Judicial Circuit in which Monogramme No. 29, LLC principle place of
business is located, without regard to its conflict of laws rules. Within ten (10) calendar
days after the arbitration demand is served upon a party, the parties must jointly select
an arbitrator with at least five years’ experience in that capacity and who has knowledge
of and experience with the subject matter of the dispute. If the parties do not agree on
an arbitrator within ten (10) calendar days, a party may petition the AAA to appoint an
arbitrator, who must satisfy the same experience requirement. In the event of a dispute,
the arbitrator shall decide the enforceability and interpretation of this arbitration
agreement in accordance with the Federal Arbitration Act (“FAA”). The parties also
agree that the AAA’s rules governing Emergency Measures of Protection shall apply in
lieu of seeking emergency injunctive relief from a court. The decision of the arbitrator
shall be final and binding, and no party shall have rights of appeal except for those
provided in section 10 of the FAA. Each party shall bear its share of the fees paid for the
arbitrator and the administration of the arbitration; however, the arbitrator shall have the
power to order one party to pay all or any portion of such fees as part of a well-
reasoned decision. The parties agree that the arbitrator shall have the authority to
award attorneys’ fees only to the extent expressly authorized by statute or contract. The
arbitrator shall have no authority to award punitive damages and each party hereby
waives any right to seek or recover punitive damages with respect to any dispute
resolved by arbitration.
THE PARTIES AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER
ONLY IN AN INDIVIDUAL CAPACITY VIA ARBITRATION AND NOT AS A PLAINTIFF
OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE
ARBITRATION PROCEEDING. Further, unless both parties agree otherwise in a signed
writing, the arbitrator may not consolidate more than one person’s claims, and may not
otherwise preside over any form of a representative or class proceeding.
Except as may be required by law, neither a party nor the arbitrator may disclose the
existence, content, or results of any arbitration without the prior written consent of both
parties, unless to protect or pursue a legal right. If any term or provision of this Section
is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or
unenforceability shall not affect any other term or provision of this Section or invalidate
or render unenforceable such term or provision in any other jurisdiction. If for any
reason a dispute proceeds in court rather than in arbitration, the parties hereby waive
any right to a jury trial. This arbitration provision shall survive any cancellation or
termination of your agreement to participate in any of our Programs.
12. State Law:
Florida: We endeavor to comply with the Florida Telemarketing Act and the Florida Do
Not Call Act as applicable to Florida residents. For purposes of compliance, you agree
that we may assume that you are a Florida resident if, at the time of opt-in to Program,
(1) your shipping address, as provided is located in Florida or (2) the area code for the
phone number used to opt-into the Program is a Florida area code. You agree that the
requirements of the Florida Telemarketing Act and the Florida Do Not Call Act do not
apply to you, and you shall not assert that you are a Florida resident, if you do not meet
either of these criteria or, in the alternative, do not affirmatively advise us in writing that
you are a Florida resident by sending written notice to us. Insofar as you are a Florida
resident, you agree that mobile messages sent by Us in direct response to mobile
messages or requests from You (including but are not limited to response to Keywords,
opt-in, help or stop requests and shipping notifications) shall not constitute a “telephonic
sales call” or “commercial telephone solicitation phone call” for purposes of Florida
Statutes Section 501 (including but not limited to sections 501.059 and 501.616), to the
extent the law is otherwise relevant and applicable.
New Jersey: In our efforts to comply with the New Jersey telemarketing law, (as
applicable to New Jersey residents), you agree that we may assume that you are a New
Jersey resident if, at the time of opt-in to the Program, the area code for the phone
number used to opt-into the Program is a New Jersey area code. You agree that the
requirements of the New Jersey telemarketing statute do not apply to you, and you shall
not assert that you are a New Jersey resident, if you do not meet this criteria or, in the
alternative, do not affirmatively advise Us in writing that you are a New Jersey resident.
Insofar as you are a New Jersey resident, you agree that mobile messages sent by Us
in direct response to mobile messages or requests from you (including but are not
limited to response to Keywords, opt-in, help or stop requests and shipping notifications)
shall not constitute an “unsolicited telemarketing sales call” or “telemarketing sales call”
for purposes of New Jersey Statute Title 56, Chapter 8 (including but not limited to
section 56:8-128.), to the extent the law is otherwise relevant and applicable.
Additionally, in efforts to comply with section 56:8-128, we will state Our company name
(or any D/B/A of Ours) at the start of every message We send to you.
Washington: To the extent the law is relevant and applicable to the Program, we
endeavor to comply with the commercial telephone solicitation requirements pursuant to
the Revised Code of Washington (RCW) (including but not limited to sections
80.36.390, 19.158.040, 19.158.110 and 19.158) as applicable to Washington
residents. For purposes of compliance, you agree that we may assume that you are a
Washington resident if, at the time of opt-in to the Program, the area code for the phone
number used to opt-into the Program is a Washington area code.
Oklahoma: We endeavor to comply fully with the Oklahoma Telephone Solicitation Act
of 2022 as applicable. For purposes of compliance, you agree that we may assume that
you are an Oklahoma resident and are currently located in the state of Oklahoma if, at
the time of opt-in to Program, the area code for the phone number used to opt-into the
Program is an Oklahoma area code. If the area code for the phone number used to opt-
into the Program is not an Oklahoma area code, or, in the alternative, if you do not
affirmatively send written notice to Us advising that you reside or are currently located in
Oklahoma, You agree that the requirements of the Oklahoma Telephone Solicitation Act
do not apply to you, and further agree that you will not assert that you are an Oklahoma
resident, nor assert you are located in the state of Oklahoma at the time of receiving a
communication from Us. Insofar as you are an Oklahoma resident or are otherwise
subject to the laws of Oklahoma, you agree: (1) that mobile messages sent by Us in
direct response to any form of messages or requests from You (including but are not
limited to responses to Keywords, opt-in, help or stop requests and shipping
notifications) shall not constitute a “telephonic sales call” or “commercial telephone
solicitation phone call” for purposes of Oklahoma Statutes Title 15 (including but not
limited to sections 775C.1, 775C.2, 775C.3, 775C.4 and 775C.5), to the extent the law
is otherwise relevant and applicable; (2) that you have only opted-in to the Program with
one phone number and that We can rely on the fact that mobile messages sent to any
other phone number are being sent to other persons; and (3) that you will opt-out of the
Program prior to any termination of the phone number used to opt-into the Program and
that without such opt-out we can rely on the fact that messages sent to the number are
sent to you with your consent as described above.
13. Miscellaneous: You warrant and represent to Us that you have all necessary rights,
power, and authority to agree to these Terms and perform your obligations hereunder,
and nothing contained in this Agreement or in the performance of such obligations will
place you in breach of any other contract or obligation. The failure of either party to
exercise in any respect any right provided for herein will not be deemed a waiver of any
further rights hereunder. If any provision of this Agreement is found to be unenforceable
or invalid, that provision will be limited or eliminated to the minimum extent necessary
so that this Agreement will otherwise remain in full force and effect and enforceable.
Any new features, changes, updates or improvements of the Program shall be subject
to this Agreement unless explicitly stated otherwise in writing. We reserve the right to
change this Agreement from time to time. Any updates to this Agreement shall be
communicated to you. You acknowledge your responsibility to review this Agreement
from time to time and to be aware of any such changes. By continuing to participate in
the Program after any such changes, you accept this Agreement, as modified.
📌 Contact Information
Questions about the Terms of Service should be sent to us at:
Monogramme No. 29, LLC
Email: service@monogramme29.com
Location: Comfort, Texas
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