Returns & Exchanges

We want you to feel confident shopping with us online. If something isn't quite right, we're happy to help with an exchange or store credit.

By placing an order with Monogramme No. 29, you agree to the terms outlined in this policy.

 

At a Glance

• Full-price apparel may be exchanged or returned for store credit within 14 days of delivery

• Non-apparel items (hats, sunglasses, totes, home goods, etc.) may be exchanged or returned for store credit within 14 days of delivery — jewelry is final sale (see Sale & Specialty Items below)

• We do not offer refunds to your original payment method — the only exception is an item that arrives damaged or incorrect (see Damaged or Incorrect Items below)

• Customers are responsible for return shipping costs

• We offer free size exchanges on the same item when available

• Frequent-return accounts may be subject to a restocking fee or limited return privileges (see Return Frequency below)

• We're unable to accept cancellations or returns for buyer's remorse or accidental purchases once an order has entered production or shipped — please review your order carefully before checkout

To be eligible for a return, items must be unworn, unwashed, unused, with original tags/packaging intact, and free from makeup, fragrance, deodorant marks, pet hair, or other signs of use.

If a returned item does not meet these requirements, we'll reach out with photos and offer two options: we can ship the item back to you for a $10 flat-rate return-postage fee, or you can authorize us to donate or dispose of it. We're unable to issue store credit for items that don't pass inspection.

 

Return Shipping

• Customers are responsible for return shipping costs

• Original shipping charges are non-refundable

• We recommend using a trackable shipping method, as we are not responsible for return packages lost or damaged in transit

 

Sale & Specialty Items are considered Final Sale

The following are final sale and not eligible for return or exchange:

• Items marked sale

• Items discounted 20% or more

• Live sale specials

• Clearance and seasonal markdown items

• Mahjong tiles

• Jewelry

• Personalized or monogrammed items

• Bodysuits, intimates, and other items noted as final sale on the product page

Added Jewelry to the final-sale list per your request — removed it from the Non-apparel items example in At a Glance so the two sections don't contradict each other.

Exception: If a personalized or monogrammed item was made incorrectly due to our error (misspelled initials, wrong font, wrong color from what was confirmed at checkout, etc.), please contact us within 3 days of delivery and we'll make it right at no cost to you.

 

Exchanges

If you need a different size, we'll do our best to make the exchange process easy. Exchanges are subject to item availability. If the requested size or item is no longer in stock, we'll issue store credit per the terms above.

 

How to Start a Return

To begin a return or exchange, email us at service@monogramme29.com with:

• Your order number

• The item(s) you'd like to return

• Whether you'd like an exchange or store credit

We'll reply with confirmation and next steps, including the mailing address for your return.

 

Return Approval & Inspection

All returns must be requested within the eligible return window, measured from the delivery date shown in carrier tracking, and postmarked within 7 days of approval. Approved returns not postmarked within 7 days may be declined or subject to the late return terms below.

Once your item is received and inspected, we'll process your exchange or store credit if it meets the requirements above. Please allow 5–7 business days after we receive your return for processing.

Late returns: If your return arrives after the eligible window (up to 48 hours) but we're able to accept it at our discretion, a 10% late fee will be deducted from your store credit.

Store credit does not expire.

 

Return Frequency

We track return activity to keep this policy sustainable for a small business. Accounts with a high rate of returns relative to purchases may be subject to the following:

• 20%+ return rate: a 20% restocking fee applies to future returns

• 30%+ return rate: a 30% restocking fee applies, or return privileges may be limited

 

Where to Send Your Return

Mailing address for approved returns:

Monogramme No. 29, 725 High Street, Comfort, TX 78013

Local to Comfort, TX? Skip the shipping and bring your online order into the shop for an in-store exchange or store credit within 14 days of delivery, with proof of purchase.

 

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please email us at service@monogramme29.com within 7 days of delivery with your order number and a photo of the item, and we'll make it right — with a refund to your original payment method, a replacement, or store credit, whichever you prefer.

 

Order Cancellations

Orders canceled before shipping will be refunded to your original payment method minus a 7% transaction fee, which covers non-refundable payment processing costs. This transaction fee does not apply to refunds issued for damaged or incorrect items under Damaged or Incorrect Items above.

 

Shipping Policy

Orders are shipped primarily via USPS unless a different carrier is selected at checkout. Shipping rates are calculated by package weight and destination and will display once your shipping address is entered.

Free standard shipping on orders over $125 (expedited shipping excluded).

 

Shipping Timelines

• Standard shipping may take up to 7 business days after order processing

• Two-day and overnight shipping are available for an additional fee, as determined by the carrier

For overnight or two-day shipping:

• Orders must be placed by 12:00 PM CST

• A rush fee applies

• Call us if you need help with rush shipping

 

International Orders

We do not ship internationally.

 

Delivery Responsibility

Once an order has left our store and/or is marked “delivered” by the carrier, Monogramme No. 29 is no longer responsible for the package. If a package is marked delivered but not received, please file a claim directly with the carrier selected at checkout. We're happy to assist with any information you need for that claim.

Still have questions? Email us at service@monogramme29.com.

Boutique phone: (830) 446-5746

Hours: Sunday 12–4, Monday 10–4, Tuesday to Saturday 10–5 CST

Thank you for understanding and respecting the policies that protect both our customers and our small business.

 

Accessibility Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which are widely recognized as the global standard for web accessibility. These guidelines focus on making web content:

• Perceivable – Information and user interface components are presented in ways users can perceive
• Operable – User interface components and navigation are operable
• Understandable – Information and operation of the user interface are understandable
• Robust – Content can be interpreted reliably by a wide variety of user agents, including assistive technologies

We regularly review our website and make updates to improve accessibility where possible.

Ongoing Efforts

Accessibility is an ongoing process. We are continually evaluating our website and working with our technology partners to identify and implement improvements that support accessibility best practices.

Feedback & Assistance

We welcome your feedback on how we can improve accessibility for all users. If you experience any difficulty accessing any part of our website or need assistance placing an order, we are happy to help.

Please contact us using one of the methods below:

Email: service@monogramme29.com
Phone: 830-446-5746