About the Boutique
Where are you located and what are your store hours?
📍 We’re located at:
725 High Street, Comfort, TX 78013
📞 Phone:(830) 446‑5746
🕒 Store Hours:
Sunday 12 PM – 4 PM
Monday 10 AM – 3 PM
Tuesday–Saturday10 AM – 5 PM
🌐Our online store is open 24/7 so you can browse and shop anytime.
What is the best way to stay in the loop about new arrivals and sales?
Sign up for our emails. You'll get first looks at new arrivals, exclusive sales, VIP perks, and little notes from the boutique
Follow us on Instagram @monogramme29 and like us on Facebook for daily style inspiration, behind-the-scenes peeks, gift ideas, and announcements you’ll only see on social.
Join the list. Follow along. We’ll make sure you never miss a moment worth shopping.
Can I include a gift note or special message with my order?
Of course! Just write your message in the “Special Instructions” box at checkout and we’ll take care of the rest.
If you’d like to purchase a greeting card from our shop, we’ll handwrite your note inside to make it even more personal.
Otherwise, your message will be neatly included on the packing slip - no prices, of course!
It’s our pleasure to help you send something thoughtful, beautiful, and full of heart. 💌
How did your boutique get started and what does the '29' in Monogramme No. 29 mean?
Monogramme No. 29 started as a small monogrammed gift shop rooted in creativity, connection, and Southern hospitality.
What began with embroidery machines and a few thoughtful products has grown into a full-service boutique offering timeless style, heartfelt gifts, and a place where women feel truly seen.
As for the “29” in our name. That’s a number woven into the heart of our family story. The number 29 represents milestone moments in our lives: my birthday, the birthdays of both of my daughters (one even born at 9:29am!), and now a little family tradition we all embrace — even my son. When my oldest daughter turned 29, the four of us got matching XXIX tattoos as a reminder of our bond.
Family is everything to me, and keeping that thread running through the boutique is one way I stay grounded in what matters most.
Order & Shipping
How Long Does An Order Take To Arrive?
We process orders as soon as reasonably possible. Orders are usually dispatched between 1-3 days from the date of the order being placed.
For Monogrammed items, our normal production times are 3-5 business days, + shipping times.
Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.
How Fast Do You Ship?
Standard shipping can take up to 7 business days to arrive after production days.
Two-day shipping and overnight shipping are available for an extra fee, determined by the shipping entity.
Orders over $100 will be shipped at no charge to you unless expedited shipping is selected, we only offer standard shipping for free.
Orders must be received by noon CST for any rush shipping to be sent overnight or two day shipping, and a rush fee will be applied.
Please contact us with any questions regarding rush shipping.
Need your Order in a hurry?
We offer two options for rushing your Order:
For Monograms:
We offer a $20 per item Rush Fee to move your embroidery order to the top of our production schedule. This ensures your item is stitched and ready faster than our standard timeline.
Please note:
- The Rush Fee applies to embroidery production only, it does not include expedited shipping.
- If you need your order shipped quickly, please also select an expedited shipping option at checkout.
- Choosing expedited shipping without the Rush Fee will speed up delivery once your order leaves us, but it will not move your item ahead in our embroidery schedule.
For Expediated Shipping:
At the checkout cart, select an expedited shipping option. Your order will leave our doors faster and the shipping carrier will deliver based on what you chose.
Quick Rush Fee FAQs
- What is it? A $20 per item fee to move your embroidery to the top of our schedule.
- Does it include faster shipping? No, please select expedited shipping at checkout if you need it delivered quickly.
- What if I choose expedited shipping only? That speeds up delivery after embroidery is finished, but it does not move your item ahead in the schedule.
- When should I add it? Anytime you need your monogrammed item completed sooner than our standard turnaround.
How do I contact someone about my order?
You can contact us at service@monogramme29.com or (830) 446-5746 during normal business hours.
Can I pick my order up at the Comfort boutique?
Absolutely! If you are local and would like to pick up your online order, select local pickup on the check-out page.
We will usually send an email when it is ready for pick up, or text if you came in store to order. We can't wait to see you!
Do M29 Gift Cards expire?
No, gift cards purchased do not expire!
We have physical gift cards in the boutique for purchase.
We offer digital gift cards that can be sent via email.
When you purchase, an email will be sent to the recipient informing them of your gift with a link to our website. This email will also include a unique code that can be entered during checkout to redeem their e-Gift Card.
Treat someone by purchasing a gift card today!
How Can I Choose The Right Size For Me?
We include a standardized size chart to help guide you, and our product descriptions will note if an item runs big or small. If it fits true to size, we may not always mention it, but we’re always happy to help! Give us a call during business hours, and we’ll walk you through it like a trusted friend would.
The Size Guide is conveniently available on the page of each product.
Which Payment Methods Do You Accept?
Monogramme No. 29 accepts the following payment methods for online purchases:
• All major credit cards, as shown at checkout
• PayPal: if you do not have an account yet, you can create one while shopping with us
• Apple Pay, Google Pay
• SEZZLE - Pay over time.
Please note that your billing address must match the address on your credit card statement.
How Can I Track My Order?
Once you place your order online, you will be able to see the details of the purchase.
You will receive an additional emails with tracking number as well as tracking notifications via the preferred shipping carrier. You can access this tracking number anytime by logging into your M29 account.
PLEASE NOTE: Once a package has left our boutique, we no longer have control over how quickly your package will arrive. We STRONGLY suggest that you choose a carrier that you trust and have had good experience with. Monogramme No. 29 will assist in gathering information if a package is not delivered, however we are not responsible for undelivered, lost, or late arrival packages.
If you have any questions regarding your tracking number, please feel free to send us a message or contact us at (830) 446-5746.
How do I login to my customer account?
To login to your account, click here.
Returns & Refunds Policies
How do I return items?
We sincerely hope you absolutely love every product you purchase!
Returns on Non-Personalized Items
- Return within 15 days of receipt
- Must be in original condition with tags attached
- Store credit will be issued (minus shipping + 5% processing fee)
- Return to:
Monogramme No. 29
725 High Street, Comfort, TX 78013
All SALE and CLEARANCE items are FINAL SALE.
Monogrammed items: Due to the personalized nature of our products, we cannot accept any returns on monogrammed or personalized items. If, however, there is an error made on our part, please notify us within 48 hours of receipt so that resolution can be made.
Returns may be sent to 725 High St, Comfort, TX 78013 and must be received within the 15 day window.
Any items that are returned to Monogramme No. 29 will be at the customers expense.
Thank you for understanding our policies and how they protect both the buyer and the seller.
What is the Refund Policy?
We want you to love what you order! Here’s how our returns work:
- Non-personalized items can be returned within 15 days of receipt for store credit, as long as they’re in original condition with tags attached.
- We deduct shipping costs and a 5% processing fee to cover credit card fees we don’t get back.
- Cancelled orders (before shipping) will also be refunded minus a 5% fee.
- Sale and clearance items are final sale - no returns or exchanges.
- Seasonal items may be returned for store credit only within 15 days if they’re in perfect condition. We review these case by case.
If you have a return outside these guidelines, please give us a call. We’ll do our best to find a kind and fair solution. Thanks for helping us protect both the giver and the gift shop!
How do I redeem my store credit?
You will enter your credit code during the checkout process in the 'Gift Cards' field.
If you have any questions regarding your store credit amount, please email service@monogramme29.com or reach us Monday through Friday from 10-3 CMT at (830) 446-5746.
VIP Loyalty Rewards
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What is the VIP Loyalty Rewards Program?
Our VIP Loyalty Program is our way of saying thank you for shopping with us!
You’ll earn points with every dollar you spend—online or in-store—and those points can be redeemed throughout the year for exclusive perks like discounts, free shipping, and special surprises just for our most loyal customers.
It’s free to join, and the more you shop, the more you’re rewarded.
Because we believe loyalty should always be worth something.
Does it cost anything to join?
Absolutely FREE!
How do I sign up?
Easily sign up here. Be sure to use the same email address for every purchase to earn your points.
How do I redeem my points?
Redeeming your points is easy! Just log into your account and look for the “Rewards” icon at the bottom of our website. From there, you’ll see your available points and a list of rewards you can claim—like discounts, free shipping, and other special perks.
Once you choose a reward, you’ll receive a unique discount code to apply at checkout. It’s our little way of saying thank you for being part of our boutique family.
Pro tip: Make sure you're logged in before shopping so your points are automatically tracked and available to redeem!
How do I view or update my account?
To view or make changes to your account, click here to log in to your Account.
Once you're logged in, you can update your contact information, check your order history, manage your VIP points, and keep track of your rewards.
Need help updating something? We're happy to assist—just send us a message and we’ll take care of it with a little Southern hospitality.
Personalized Monograms
What items can be monogrammed?
Anything that will lay still under our needle! :) But seriously, we can monogram most things that lay flat...think tote bag, shirt, towels. If you have any questions, just give us a call!
What is the cost for monogramming?
Our basic embroidery fee starts at $18, which includes your choice of font and thread color. Additional customization, like specialty placements, unique designs, or monogram size, may have an added fee.
Every monogram is designed with care, so your gift or keepsake feels truly personal and one-of-a-kind.
If you’re unsure or need help deciding, we’re always happy to walk you through the options in-store or via message!
How Long Does A Monogram Order Take To Arrive?
Our normal production times are 5-7 business days for monogrammed or personalized items.
We strive to beat these times, but depending on orders coming in, it can take this long.
We will update on our website if production times are greater during the Holiday Seasons. PLEASE PAY CLOSE ATTENTION FOR DEADLINES FOR HOLIDAY ORDERS!
Please feel free to email us at service@monogramme29.com for any assistance.
Can I Rush my Monogram Order?
If you need your item to be rushed, we will gladly accommodate as much as we can for a Rush Fee of $20 per item.
Please be sure to add this to your item if you need it rushed and choose the appropriate shipping for a rush.
Is There such a thing as monogram etiquette?
Yes! Traditional monogram etiquette has been around for generations and we love honoring it here at Monogramme No. 29. But we also believe in putting a personal spin on things. Your monogram should reflect you, your style, or the sentiment behind the gift.
Here’s a quick guide to traditional monogram formats:
Traditional Monogram Etiquette:
- For individuals (3-letter monogram):
The last name initial goes in the center, slightly larger.
Example: Mary Elizabeth Conner → mCe - For couples:
The wife’s first initial on the left, shared last name in the center, husband’s first initial on the right.
Example: Mary & James Conner → mCj - For men (same-size initials):
Often used for men’s items like cufflinks or luggage tags, all initials are the same size in first-middle-last order.
Example: James Thomas Conner → JTC
At the end of the day, monogramming should feel meaningful and personal. Whether you follow tradition or create something completely unique, we’re here to help you design something beautiful.
Need help deciding? Let us know who it’s for and what you have in mind. We love helping our customers craft the perfect touch.
Do you have samples of mongrammed items?
Yes! We love showing off the beautiful, creative ways our customers personalize their pieces.
Visit our Monogram Inspiration Page to see real examples of fonts, thread colors, and styles we’ve used on everything from robes and totes to baby gifts and barware.
Want even more ideas?
Follow us on Instagram and Facebook at @monogramme29 for fresh inspiration, behind-the-scenes looks, and sneak peeks at custom projects we’re working on in the shop!
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