Privacy Policy
Monogramme No. 29
Effective Date: January 22, 2026
This Privacy Policy describes how Monogramme No. 29 (“we,” “our,” or “us”) collects, uses, and shares your personal information when you visit or make a purchase from our website (the “Site”).
We respect your privacy and are committed to protecting your personal information.
Contact Us
If you have questions about this Privacy Policy, need assistance, or would like to make a privacy-related request, please contact us:
Email: Service@monogramme29.com
Address: 725 High St., Comfort, TX 78013
Phone: 830-446-5746
Collecting Personal Information
When you visit our Site or make a purchase, we collect certain information to operate our business, fulfill orders, and improve your experience.
1. Device Information
Purpose: To improve site functionality, performance, and analytics.
Source: Automatically collected using cookies, log files, pixels, and similar technologies.
Information Collected: Browser type, IP address, time zone, cookie data, pages viewed, search terms, and interactions with the Site.
Shared With: Shopify and analytics providers used to operate and improve the Site.
2. Order Information
Purpose: To process payments, fulfill orders, arrange shipping, and communicate with you.
Source: Provided directly by you.
Information Collected: Name, billing and shipping address, payment details, email address, and phone number.
Shared With: Shopify and payment processors necessary to complete your purchase.
3. Customer Support Information
Purpose: To respond to inquiries and provide customer assistance.
Source: Provided by you when you contact us by email, phone, or live chat.
Using Personal Information
We use your personal information to:
- Process and fulfill orders
- Provide customer support
- Communicate order updates and promotions (when opted in)
- Improve our website, products, and marketing
- Comply with legal and regulatory obligations
Sharing Personal Information
We share personal information with trusted third-party service providers who help us operate our business.
Examples include:
- Shopify: Our e-commerce platform, which securely processes payments and manages orders
- Legal & Compliance: When required to comply with laws, regulations, or lawful requests
We do not sell your personal information.
Cookies
Cookies help improve your browsing experience and allow us to understand how visitors use our Site.
Types of cookies we may use include:
- Functional cookies – Enable core website functionality
- Performance cookies – Help analyze website traffic and usage
- Advertising cookies – Used to deliver relevant advertisements
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain site features.
For more information about cookies, visit www.allaboutcookies.org.
SMS Marketing
By opting into SMS marketing at checkout or through our website, you agree to receive order updates and promotional text messages from Monogramme No. 29.
- Message frequency may vary
- Standard message and data rates may apply
- You may opt out at any time by replying STOP to any message
Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request corrections or updates
- Request deletion of your personal information
- Opt out of certain marketing communications
To exercise your rights, please contact us at Service@monogramme29.com.
Behavioral Advertising
We may use third-party tools such as Google Analytics and Meta (Facebook/Instagram) to understand how customers interact with our Site and to provide relevant advertising.
You can opt out of targeted advertising through the following links:
- Google Ads
- Facebook Ads
For more information about targeted advertising, visit the Network Advertising Initiative.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
Do Not Track
Some browsers include a “Do Not Track” feature. At this time, we do not alter our data collection practices in response to these signals.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised effective date.
Thank you for trusting Monogramme No. 29. Your privacy matters to us, and we are committed to protecting it with care.