I have given this a try twice now. The first time around with my first dog, and once he passed I started again with my new puppy. I wanted soo badly to love this but I struggle with the surprise element. There have been many patterns used that I personally wouldn’t choose for my dog, and because of that it wasn’t worth me continuing to spend the money. I wish there was an option to choose between the girl vs boy patterns- or possibly a vote on the upcoming patterns etc. i know the main idea is to keep it a surprise though, which is one of the reasons i canceled my membership. Nothing against the creators, I just tend to gravitate towards a different style!
I was going to give this 3 stars but I have found (twice now) that communicating with this team can be extremely difficult as a lot of the time my emails go unanswered. I understand things happen and life gets busy, but at the end of the day this is still a business. I had requested to change my dogs bandana size (via email and Instagram) and never heard back. My order shipped and it was still the original size- which was frustrating. However when I decided to cancel they were very quick and responsive.
I like the idea of this membership- it’s very creative, I really wanted to love it, I wanted to continue, but the patterns weren’t always a hit with me and it got too expensive for me to be buying these and then my dog not even wear them. I will say though that these are nicely made and my pups always got compliments on their personalized bandanas!
I'm truly sorry to hear that you have had a terrible experience with our bandana subscription. I want personally apologize if we missed any emails that you have sent. We often fall prey to a lot of emails hitting our Spam folders, and we should be much better about checking these. ( *edit to original reply. I do see that you emailed, and we did respond. You notified us that all was well with the sizing of the bandana.)
In relation to the surprise element of the subscription, we find that the vast majority of the members enjoy that part of it. We do understand that it is not for everyone. We do pride ourselves on the high quality of our bandanas, and with the variety of prints and designs that we spend lots of time developing. We do realize that it is impossible to hit the bullseye every single month, but we do strive to do so.
We wish you the very best.
The bandanas are such a treat every month! I look forward to my monthly package with Honey's new bandana!
Each month I can not wait to see how Toby is going to look, which color will he be wearing to accentuate his cuteness. My Toby gets so many compliments on his bandanas whenever I go out or post on social media. I highly recommend.
We love getting a new bandana for our Aussie, Indiana Jones each month. It’s always so exciting to see each months theme. They’ve all been so adorable! I love how simply they slide onto his collar. He never pulls or bites at it. He wears it proudly!
We love getting our monthly bandanas from here, they are so adorable and the quality is amazing. My dog Whiskey always looks so cute in them. 10/10 recommend!