Production Policy for Monogramme No. 29
Effective Date: January 22, 2026
Thank you for shopping with Monogramme No. 29. Every order is handled with care and intention, especially our personalized pieces. This Production Policy outlines how and when your order is created, processed, and shipped, so you know exactly what to expect.
Order Processing Timelines
Personalized Items
All personalized items are made to order. Please allow 3–5 business days for production before shipping.
Non-Personalized Items
Ready-to-ship items are typically processed within 1–2 business days.
Rush Orders
Rush production may be available for an additional fee.
To request rush processing, please be sure to select the Rush Fee option at checkout. This moves your order to the front of our production queue.
Please note:
Rush production does not include expedited shipping. If you need your order sooner, expedited shipping must also be selected at checkout.
Peak Seasons
During holidays, promotions, or high-volume seasons, production times may be extended. We always recommend ordering early to ensure timely delivery.
Custom & Personalized Orders
Proof Approval
For some custom designs, a digital proof may be emailed for approval. Custom digitized files are often test-stitched before final production.
• Proofs must be approved within 24 hours to avoid delays
• If no response is received, production will proceed using the details submitted at checkout
Accuracy of Personalization
Please double-check all spelling, initials, monogram order, and personalization details before submitting your order. Monogramme No. 29 is not responsible for errors provided by the customer.
Materials & Craftsmanship
We use high-quality materials and thoughtful craftsmanship in every piece. Due to the handmade or customized nature of some items, slight variations in color, texture, or finish may occur.
If a selected material or customization option becomes unavailable, we will contact you promptly to discuss the best alternative.
Cancellations & Order Changes
Personalized Orders
Once production has begun, personalized orders cannot be canceled.
Non-Personalized Orders
Non-personalized orders may be canceled within 6 hours of purchase.
• Orders placed after 5:00 PM CST must be canceled by 8:00 AM CST the following business day
• Cancellations made after processing may incur a 5% processing fee
Order Changes
Changes to personalization details must be requested within 2 hours of placing your order. After this time, changes may not be possible.
Returns & Exchanges
(Please see our full Return Policy for additional details.)
Personalized Items
Personalized items are final sale and cannot be returned or exchanged unless they arrive damaged or defective.
If there is an issue, please contact us within 7 days of delivery with photos and a description of the concern.
Non-Personalized Items
Unused, non-personalized items may be returned within 14 days of delivery for store credit or exchange. Return shipping costs are the responsibility of the customer.
Shipping & Delivery
Shipping Timeline
Shipping times vary based on the method selected and destination. Once your order ships, you’ll receive a confirmation email with tracking details.
Delayed or Lost Packages
We are not responsible for carrier delays. For lost shipments, customers should first contact the carrier directly. If you need additional assistance, please email us at Service@monogramme29.com.
International Orders
International shipping is available. Customers are responsible for any customs duties, taxes, or fees.
Contact Us
If you have questions about your order or this Production Policy, we’re happy to help.
Email: Service@monogramme29.com
Phone: 830-446-5746
Address: 725 High St., Comfort, TX 78013
Thank you for choosing Monogramme No. 29. We truly appreciate your support and look forward to creating something special just for you.
