COOL IT BAG - Insulated Cooler

If personalization is available, you’ll see the option to add a monogram or embroidered name right on the product page. Adding initials is our favorite way to make a gift feel truly special.

Yes! If you write a note in the special instructions box at checkout, we’ll handwrite it on a small notecard and include it with your gift. Want something a little extra? You can also purchase one of our boutique greeting cards to make your message even more special.

We’ll do our best to help, but changes aren’t always possible. During business hours, orders may be fulfilled within 30 minutes of being placed, so if you need to make a change, please call us right away. We cannot guarantee changes can be made once your order has entered production.

If you realize an error outside of business hours, please email us or leave a message, and our team will follow up to confirm whether changes can be made. For your peace of mind, please don’t assume adjustments have been processed until we’ve contacted you directly.

Yes, if your order is cancelled before fulfillment, we can issue a refund to your original form of payment. Please note, a 5% processing fee will be deducted to cover the credit card and transaction fees that are not refunded to us when an order is cancelled.

Yes! For a $20 per item Rush Fee, your order will be moved to the top of our embroidery schedule. Please note: this speeds up production, but does not include expedited shipping, be sure to select a faster shipping method at checkout if needed.

We do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.